QA Style Guide

October 2023

As a learning experience designer working remotely for a US-based FinTech client, I was assigned the responsibility to develop and implement a comprehensive quality assurance program for their Learning & Development initiatives. 

I have implemented streamlined processes and developed standard operating procedures (SOPs) that have greatly benefited our clients. This program has had a significant impact on enhancing the quality of our learning outputs, leading to an impressive average quality score of 92.27% across the L&D team in the first half of 2023.

In addition, my role involves creating comprehensive reports that incorporate trend analysis and recommendations to support the professional growth of their instructional designers. Furthermore, I have successfully devised quality guidelines that are tailored to the specific needs of their instructional designers, ultimately enhancing the quality of their work.

I have chosen to display my comprehensive style guide in my portfolio, which I have developed as part of my quality assurance program. This style guide encompasses recommended guidelines for design, writing, content, and various other aspects.

Please kindly take note that the style guide has been carefully reviewed to ensure the removal of any confidential proprietary information associated with my client.

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